Dear Greyhound Bus Lines,
Three weeks ago I bought a ticket from Glendale, AZ to Flagstaff, AZ to depart on Sunday, October 6, 2013 at 5:10 p.m.. Your e-mail verifying my ticket said to be there an hour before the bus departed so I arrived at 4:00 p.m. and sat in your disgusting, dirty station for over an hour after I checked in. When the bus arrived, admittedly on time, the bus driver proudly announced that he only had 4 seats available, while my college bound daughter was the last person to get on the bus, but not the last person waiting for the bus, she was told she had been misinformed there were actually only three seats left.
When I asked the bus driver what I should do about this, seeing as how she needed to be back to school in time for her classes the next morning, he pointed to the guy at the ticket counter and said, "take it up with him". Excellent!
The very nice kid behind the ticket counter informed me that there was a bus leaving the Phoenix station at 11:30 p.m. and arriving in Flagstaff at 2:00 a.m.. Seriously? You want me to drive to another station and risk my daughter being dropped off in the middle of the night?!? I don't think so. So, in that case we'd just have to wait until the next bus that came on Monday at 10:45 a.m., or something close to that.
Just so that I'm clear, I bought a ticket for a seat on your bus that arrived to the station without enough seats to accommodate every person who was waiting on it.
While I was on the phone today with your customer service department I was informed that Greyhound Bus Lines works on a first come, first serve basis. Apparently buying a ticket does not guarantee you a seat until your ASS IS SITTING IN IT! So buying your ticket 3 weeks in advance and arriving an hour early at the station doesn't actually do anything unless your willing to push people out of the way to get on board.
So, thank you very much for refunding my completely useless ticket and wasting over an hour of my time waiting for a bus that couldn't accommodate my needs.
I just thought you should know that the business that I had pretty much guaranteed you for the next 4 years is now gone. Exxon is thrilled.
I will never spend money with your lousy company again!